Contact support
Update - Investigations are still on-going between Operations and the development team. Multiple options are being weighed to fix the issue
Mar 19, 13:14 UTC
Update - After review by support teams it is only a degradation of service with 10% of searches seeing no matches returned. Incident is now being placed as a P2 and support teams are still working on the solution.
Mar 19, 00:05 UTC
Identified - Multiple customers based in A / NZ have reported high rate of failures. Internal test failures has raised to approx. 90% with ‘no match’ results. The priority of the incident will be raised to a P1. Support team(s) are being engaged and are currently investigating
Mar 18, 22:56 UTC
Update - No further re-occurrence observed over the weekend by customers. Simulation to replicate current behavior are on ongoing between the development and operations team. Further updates to be provided tomorrow
Mar 18, 15:20 UTC
Update - No issue observed on AUS WS3 endpoint throughout the weekend. Investigation still being carried out by the DEV team.
Mar 18, 09:47 UTC
Update - Performance monitoring on-going throughout the weekend.
Mar 16, 12:16 UTC
Monitoring - Temporary fix has been implemented. Performance monitoring on-going.
Mar 15, 17:02 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 07:50 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 03:17 UTC
Update - EDQ Team Sofia currently working on a fix.
Mar 14, 16:32 UTC
Identified - EDQ Operations still working with Team Sofia for a fix for this issue.
Mar 14, 12:55 UTC
Update - EDQ Operations has escalated this with the development team who are in the midst of weighing multiple options to resolve the issue
Mar 14, 10:03 UTC
Update - We are continuing to investigate the issue
Mar 14, 07:41 UTC
Investigating - EDQ NOC received multiple escalations regarding customers receiving intermittent no match result for SOAP searches. Investigations are on-going
Mar 14, 06:23 UTC
Address Validate (REST) v1 Operational
90 days ago
100.0 % uptime
Today
Address Validate (REST) v2 ? Operational
90 days ago
100.0 % uptime
Today
Address Validate (SOAP) Operational
90 days ago
99.94 % uptime
Today
Aperture Email Validation Operational
90 days ago
100.0 % uptime
Today
Email Validate - Real Time ? Operational
90 days ago
100.0 % uptime
Today
Email Validate - Batch ? Operational
90 days ago
100.0 % uptime
Today
Aperture Phone Validation Operational
90 days ago
100.0 % uptime
Today
Global Mobile Validate Operational
90 days ago
100.0 % uptime
Today
Phone Validate USA Operational
90 days ago
100.0 % uptime
Today
Phone Validate V1 Operational
90 days ago
100.0 % uptime
Today
Phone Validate V2 Operational
90 days ago
100.0 % uptime
Today
Capture Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Web Services ? Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V3 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V4 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V5 Operational
90 days ago
100.0 % uptime
Today
QAS for MSDCRM Operational
90 days ago
100.0 % uptime
Today
QAS for Oracle Operational
90 days ago
100.0 % uptime
Today
Aperture Enrichment Operational
90 days ago
100.0 % uptime
Today
Prospect IQ Operational
90 days ago
100.0 % uptime
Today
Intelligent Search Operational
90 days ago
100.0 % uptime
Today
IST Watch Operational
90 days ago
100.0 % uptime
Today
EDQ.com Operational
90 days ago
99.98 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Electronic Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 2, 08:47 UTC
Scheduled - The current Entrust certificate for api.experianmarketingservices.com will be expiring on the 11th of January, 2018. The new certificate will be swapped into production at 04:00 UTC on the 8th of January 2019. There should be no interruption to service at this time.

The new Entrust certificate, can be found on our support site, https://www.edq.com/support/, and can be downloaded, if required, by clicking on the ‘Download our new certificates!’ button. For many customers, no action needs to be taken. If automatic certification updates are enabled, the new certificate will be installed seamlessly with no required intervention and no interruption to your service. However, some customers may not have this enabled, and will have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business.

If you have any further questions, please call your Experian support team.
Dec 19, 10:37 UTC
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - ISP – GTT has resolved the issue with a partner hub. Time of resolution was at 1326 UK. No further alerts received by NOC
Mar 19, 16:14 UTC
Identified - There is an ongoing Network Connectivity issue at the Experian Mc Kinney Datacenter. The data center operations team is currently working with ISP ( GTT ) to resolve the issue.Customers might experience some form of latency and /or timeouts as a result of this.
Mar 19, 12:38 UTC
Mar 17, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.