Update -
We will be undergoing scheduled maintenance during this time.
Jan 2, 08:47 UTC
Scheduled -
The current Entrust certificate for api.experianmarketingservices.com will be expiring on the 11th of January, 2018. The new certificate will be swapped into production at 04:00 UTC on the 8th of January 2019. There should be no interruption to service at this time.
The new Entrust certificate, can be found on our support site, https://www.edq.com/support/, and can be downloaded, if required, by clicking on the ‘Download our new certificates!’ button. For many customers, no action needs to be taken. If automatic certification updates are enabled, the new certificate will be installed seamlessly with no required intervention and no interruption to your service. However, some customers may not have this enabled, and will have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business.
If you have any further questions, please call your Experian support team.
Dec 19, 10:37 UTC
Resolved -
This incident has been resolved.
Jan 18, 16:23 UTC
Update -
We are continuing to investigate this issue.
Jan 18, 15:49 UTC
Update -
We are continuing to investigate this issue.
Jan 18, 15:38 UTC
Investigating -
We're experiencing temporary issues with our McKinney and Allen data centres, so you might experience slightly longer response times. We're investigating the issue and will provide an update by 1400hrs.
Jan 18, 15:38 UTC
Resolved -
Further investigations revealed that one of the load balanced web servers had abnormally high CPU usage which caused IIS requests to fail. The services were stopped from the faulty web server. All incoming requests will now be processed by the remaining load balanced web servers. Investigations into the high CPU usage on the faulty web server will commence at a later date. No further re-occurrence of 502 errors detected.
Jan 14, 03:19 UTC
Investigating -
NOC received multiple escalations regarding an intermittent 502 bad gateway error received by customers hitting the RT Hub endpoint for both email validate and phone validate
Jan 14, 02:31 UTC
Resolved -
This incident has been resolved.
Jan 8, 08:08 UTC
Investigating -
We're currently experiencing a service outage for the endpoint api.experianmarketingservices.com. We’re investigating it and will provide an update by 0830hrs UTC.
Jan 8, 07:49 UTC