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All Systems Operational
Address Solutions Operational
90 days ago
99.99 % uptime
Today
Experian Address Validation Operational
90 days ago
100.0 % uptime
Today
Address Validation (REST v1) Operational
90 days ago
100.0 % uptime
Today
Address Validation (REST v2) ? Operational
90 days ago
100.0 % uptime
Today
Address Validation (SOAP) Operational
90 days ago
99.98 % uptime
Today
Clean API ? Operational
90 days ago
100.0 % uptime
Today
Email Solutions Operational
90 days ago
99.99 % uptime
Today
Email Validation ? Operational
90 days ago
99.99 % uptime
Today
Experian Email Validation Operational
90 days ago
100.0 % uptime
Today
Automated Batch Email Validation ? Operational
90 days ago
100.0 % uptime
Today
Phone Solutions Operational
90 days ago
100.0 % uptime
Today
Phone Validation Operational
90 days ago
100.0 % uptime
Today
Experian Phone Validation Operational
90 days ago
100.0 % uptime
Today
Phone Validation (North America v1) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce (v5) Operational
90 days ago
100.0 % uptime
Today
EDQ for MS Dynamics Operational
90 days ago
100.0 % uptime
Today
Data Validation for SAP S/4HANA Operational
90 days ago
100.0 % uptime
Today
Enrichment Solutions Operational
90 days ago
99.99 % uptime
Today
Experian Enrichment Operational
90 days ago
100.0 % uptime
Today
Prospect IQ Operational
90 days ago
99.98 % uptime
Today
Other Operational
90 days ago
99.99 % uptime
Today
IST Watch Operational
90 days ago
100.0 % uptime
Today
EDQ.com Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
99.96 % uptime
Today
Electronic Updates ? Operational
90 days ago
100.0 % uptime
Today
Hosted Aperture Data Studio Operational
90 days ago
99.63 % uptime
Today
Australia [AU1] ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom [UK1] ? Operational
90 days ago
100.0 % uptime
Today
United States [US1] ? Operational
90 days ago
98.91 % uptime
Today
Identity Append Operational
90 days ago
100.0 % uptime
Today
Real-time Email Append Operational
90 days ago
100.0 % uptime
Today
Real-time Phone Append Operational
90 days ago
100.0 % uptime
Today
Reverse Email Append Operational
90 days ago
100.0 % uptime
Today
Email Risk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 02, 2024 - 05:26 UTC
Scheduled - The current Entrust certificate for api.experianaperture.io will be expiring and we’ll be swapping them out on 04:00 UTC on the 28’th of February, 2024. There should be no interruption to service at this time. The new Entrust certificate will be available for download from the 9’th of February, 2024 onwards at https://docs.experianaperture.io/more/download-certificates/. For many customers, no action needs to be taken. If automatic certification updates are enabled, the new certificate will be installed seamlessly with no required intervention and no interruption to your service. However, some customers may not have this enabled, and will have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team.
Feb 02, 2024 - 04:37 UTC
The current Entrust certificate for api.experianmarketingservices.com will be expiring and we’ll be swapping them out on 04:00 UTC on the 28’th of February, 2024. There should be no interruption to service at this time. The new Entrust certificate will be available for download from the 9’th of February, 2024 onwards at https://docs.experianaperture.io/more/download-certificates/. For many customers, no action needs to be taken. If automatic certification updates are enabled, the new certificate will be installed seamlessly with no required intervention and no interruption to your service. However, some customers may not have this enabled, and will have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team.
Posted on Feb 02, 2024 - 04:50 UTC
As a customer of our hosted Address Validation solution, Address Validate SOAP, or an integration using this service, we’re getting in touch to let you know that we’re adding new IP addresses to support this API. We require you to update your network configuration to support the new IP addresses and ensure service continuity.


What's happening?
As part of our work to improve our cloud performance and scaling, we are switching the back-end technology used for routing validation requests. As a result, new IP addresses will be added to support AV SOAP. We’re asking you to update your network configuration by 28th February 2024 to ensure your service is uninterrupted. There are various benefits to updating your network, such as:

• Enhanced performance during peak periods, as traffic will be routed to the most optimal endpoint or IP more quickly
• Improved security
• Streamlined connectivity to future Experian Data Quality solutions
• Faster onboarding to other data quality solutions as no additional whitelisting will be required

Please be assured that no changes are being made to the functionality of the product itself, therefore no integration code changes are required.

What do I need to do?

If you currently have a whitelist in place for outbound access, you will need to update your network configuration to allow communication with the IP addresses below prior to 28’th of February 2024. These are in addition to any Experian IP addresses that you currently have whitelisted.

For ws.ondemand.qas.com
• 194.60.177.162
• 167.107.84.4
• 45.60.31.210
• 45.60.32.212
• 45.60.33.210
• 45.60.34.212
• 45.60.35.210
• 45.60.36.212
• 45.60.37.210
• 45.60.38.212
• 45.60.39.210
• 45.60.40.212

For ws2.ondemand.qas.com
• 167.107.80.230
• 45.60.31.210
• 45.60.32.212
• 45.60.33.210
• 45.60.34.212
• 45.60.35.210
• 45.60.36.212
• 45.60.37.210
• 45.60.38.212
• 45.60.39.210
• 45.60.40.212

For ws3.ondemand.qas.com
• 205.174.45.23
• 45.60.31.210
• 45.60.32.212
• 45.60.33.210
• 45.60.34.212
• 45.60.35.210
• 45.60.36.212
• 45.60.37.210
• 45.60.38.212
• 45.60.39.210
• 45.60.40.212


Where can I find further information?

If you have any questions, please contact your Account Manager.

Posted on Dec 14, 2023 - 08:34 UTC
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 11:00 UTC
Scheduled - UPDATE - 21/FEB/2023 - we are postponing todays update as we faced unexpected difficulties -

Please consider this notification an advanced notice of planned release management for Hosted Data Studio platform in line with the schedule defined below.


Environment Date/Time (UTC) Comments

Production 22/FEB/2023 - 11:00UTC – 12:00UTC



IMPACT

-Please note that there will be service downtime associated during the maintenance window
-Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated.

MORE INFORMATION
Please check following information on Experian Data Quality Community portal:

"Experian Hosted Aperture Data Studio Maintenance Policy"
https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest
"Maintenance Schedule"
https://community.experianaperture.io/categories/maintenance-schedule

Feb 21, 09:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 UTC
Scheduled - UPDATE - 21/FEB/2023 - we are postponing todays update as we faced unexpected difficulties -

Please consider this notification an advanced notice of planned release management for Hosted Data Studio platform in line with the schedule defined below.


Environment Date/Time (UTC) Comments

Production 22/FEB/2023 - 07:00UTC – 08:00UTC



IMPACT

-Please note that there will be service downtime associated during the maintenance window
-Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated.

MORE INFORMATION
Please check following information on Experian Data Quality Community portal:

"Experian Hosted Aperture Data Studio Maintenance Policy"
https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest
"Maintenance Schedule"
https://community.experianaperture.io/categories/maintenance-schedule

Feb 21, 09:14 UTC
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 11:00 UTC
Update - We are postponing today's update for tomorrow 22/FEB/2023 - 11:00UTC – 12:00UTC
Feb 21, 09:10 UTC
Scheduled - Please consider this notification an advanced notice of planned release management for Hosted Data Studio platform in line with the schedule defined below.


Environment Date/Time (UTC) Comments

Production 21/FEB/2023 - 11:00UTC – 12:00UTC



IMPACT

-Please note that there will be service downtime associated during the maintenance window
-Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated.

MORE INFORMATION
Please check following information on Experian Data Quality Community portal:

"Experian Hosted Aperture Data Studio Maintenance Policy"
https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest
"Maintenance Schedule"
https://community.experianaperture.io/categories/maintenance-schedule

Feb 20, 12:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 UTC
Scheduled - Please consider this notification an advanced notice of planned release management for Hosted Data Studio platform in line with the schedule defined below.


Environment Date/Time (UTC) Comments

Production 21/FEB/2023 - 07:00UTC – 08:00UTC




IMPACT

-Please note that there will be service downtime associated during the maintenance window
-Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated.

MORE INFORMATION
Please check following information on Experian Data Quality Community portal:

"Experian Hosted Aperture Data Studio Maintenance Policy"
https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest
"Maintenance Schedule"
https://community.experianaperture.io/categories/maintenance-schedule

Feb 20, 12:21 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - This incident has been resolved
Feb 19, 05:30 UTC
Investigating - We are currently investigating this issue
Feb 19, 02:30 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - This incident has been resolved.
Feb 15, 16:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 15:52 UTC
Investigating - We're currently experiencing a service outage. We’re investigating it and will provide an update accordingly.
Feb 15, 14:19 UTC
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.