Contact support
Update - A workaround is in place right now for the endpoint. Investigations & monitoring are still on-going between Operations and the development team.
Apr 9, 09:32 UTC
Update - Investigations are still on-going between Operations and the development team. Multiple options are being weighed to fix the issue
Mar 19, 13:14 UTC
Update - After review by support teams it is only a degradation of service with 10% of searches seeing no matches returned. Incident is now being placed as a P2 and support teams are still working on the solution.
Mar 19, 00:05 UTC
Identified - Multiple customers based in A / NZ have reported high rate of failures. Internal test failures has raised to approx. 90% with ‘no match’ results. The priority of the incident will be raised to a P1. Support team(s) are being engaged and are currently investigating
Mar 18, 22:56 UTC
Update - No further re-occurrence observed over the weekend by customers. Simulation to replicate current behavior are on ongoing between the development and operations team. Further updates to be provided tomorrow
Mar 18, 15:20 UTC
Update - No issue observed on AUS WS3 endpoint throughout the weekend. Investigation still being carried out by the DEV team.
Mar 18, 09:47 UTC
Update - Performance monitoring on-going throughout the weekend.
Mar 16, 12:16 UTC
Monitoring - Temporary fix has been implemented. Performance monitoring on-going.
Mar 15, 17:02 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 07:50 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 03:17 UTC
Update - EDQ Team Sofia currently working on a fix.
Mar 14, 16:32 UTC
Identified - EDQ Operations still working with Team Sofia for a fix for this issue.
Mar 14, 12:55 UTC
Update - EDQ Operations has escalated this with the development team who are in the midst of weighing multiple options to resolve the issue
Mar 14, 10:03 UTC
Update - We are continuing to investigate the issue
Mar 14, 07:41 UTC
Investigating - EDQ NOC received multiple escalations regarding customers receiving intermittent no match result for SOAP searches. Investigations are on-going
Mar 14, 06:23 UTC
Address Validate (REST) v1 Operational
90 days ago
100.0 % uptime
Today
Address Validate (REST) v2 ? Operational
90 days ago
100.0 % uptime
Today
Address Validate (SOAP) Operational
90 days ago
99.94 % uptime
Today
Aperture Email Validation Operational
90 days ago
100.0 % uptime
Today
Email Validate - Real Time ? Operational
90 days ago
100.0 % uptime
Today
Email Validate - Batch ? Operational
90 days ago
100.0 % uptime
Today
Aperture Phone Validation Operational
90 days ago
100.0 % uptime
Today
Global Mobile Validate Operational
90 days ago
100.0 % uptime
Today
Phone Validate USA Operational
90 days ago
100.0 % uptime
Today
Phone Validate V1 Operational
90 days ago
100.0 % uptime
Today
Phone Validate V2 Operational
90 days ago
100.0 % uptime
Today
Capture Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Web Services ? Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V3 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V4 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V5 Operational
90 days ago
100.0 % uptime
Today
QAS for MSDCRM Operational
90 days ago
100.0 % uptime
Today
QAS for Oracle Operational
90 days ago
100.0 % uptime
Today
Aperture Enrichment Operational
90 days ago
100.0 % uptime
Today
Prospect IQ Operational
90 days ago
100.0 % uptime
Today
Intelligent Search Operational
90 days ago
100.0 % uptime
Today
IST Watch Operational
90 days ago
100.0 % uptime
Today
EDQ.com Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Electronic Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 2, 08:47 UTC
Scheduled - The current Entrust certificate for api.experianmarketingservices.com will be expiring on the 11th of January, 2018. The new certificate will be swapped into production at 04:00 UTC on the 8th of January 2019. There should be no interruption to service at this time.

The new Entrust certificate, can be found on our support site, https://www.edq.com/support/, and can be downloaded, if required, by clicking on the ‘Download our new certificates!’ button. For many customers, no action needs to be taken. If automatic certification updates are enabled, the new certificate will be installed seamlessly with no required intervention and no interruption to your service. However, some customers may not have this enabled, and will have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business.

If you have any further questions, please call your Experian support team.
Dec 19, 10:37 UTC
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - This incident has been resolved.
Apr 16, 08:19 UTC
Identified - This issue has been identified with 3rd party provider and a fix is being implemented.
Apr 16, 06:02 UTC
Investigating - We are currently investigating the issue.
Apr 16, 05:45 UTC
Resolved - Response times has now back to normal and stable.
Apr 16, 02:48 UTC
Monitoring - Additional server resources has been deployed to production. Response times has now dropped to approx. 10 seconds. Further investigation will continue during UK hours. NOC to continue monitoring response times.
Apr 15, 22:58 UTC
Identified - Further investigation seems to suggest a possible capacity issue with the way the phone validate platform talks to one of our third party providers. The rest of the phone validation providers and email validate platform are unaffected. The development team(s) are working on a fix for this, to improve the throughput for this particular use-case.
Apr 15, 16:38 UTC
Investigating - Re-opening the incident that was resolved on the 11th of April as there are multiple clients reporting high response times for phone validation. Investigations are on-going
Apr 15, 14:33 UTC
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - This incident has been resolved.
Apr 11, 15:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 13:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 09:22 UTC
Apr 10, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.