Contact support
Update - A workaround is in place right now for the endpoint. Investigations & monitoring are still on-going between Operations and the development team.
Apr 9, 09:32 UTC
Update - Investigations are still on-going between Operations and the development team. Multiple options are being weighed to fix the issue
Mar 19, 13:14 UTC
Update - After review by support teams it is only a degradation of service with 10% of searches seeing no matches returned. Incident is now being placed as a P2 and support teams are still working on the solution.
Mar 19, 00:05 UTC
Identified - Multiple customers based in A / NZ have reported high rate of failures. Internal test failures has raised to approx. 90% with ‘no match’ results. The priority of the incident will be raised to a P1. Support team(s) are being engaged and are currently investigating
Mar 18, 22:56 UTC
Update - No further re-occurrence observed over the weekend by customers. Simulation to replicate current behavior are on ongoing between the development and operations team. Further updates to be provided tomorrow
Mar 18, 15:20 UTC
Update - No issue observed on AUS WS3 endpoint throughout the weekend. Investigation still being carried out by the DEV team.
Mar 18, 09:47 UTC
Update - Performance monitoring on-going throughout the weekend.
Mar 16, 12:16 UTC
Monitoring - Temporary fix has been implemented. Performance monitoring on-going.
Mar 15, 17:02 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 07:50 UTC
Update - EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Mar 15, 03:17 UTC
Update - EDQ Team Sofia currently working on a fix.
Mar 14, 16:32 UTC
Identified - EDQ Operations still working with Team Sofia for a fix for this issue.
Mar 14, 12:55 UTC
Update - EDQ Operations has escalated this with the development team who are in the midst of weighing multiple options to resolve the issue
Mar 14, 10:03 UTC
Update - We are continuing to investigate the issue
Mar 14, 07:41 UTC
Investigating - EDQ NOC received multiple escalations regarding customers receiving intermittent no match result for SOAP searches. Investigations are on-going
Mar 14, 06:23 UTC
Address Validate (REST) v1 Operational
90 days ago
100.0 % uptime
Today
Address Validate (REST) v2 ? Operational
90 days ago
100.0 % uptime
Today
Address Validate (SOAP) Operational
90 days ago
100.0 % uptime
Today
Aperture Email Validation Operational
90 days ago
100.0 % uptime
Today
Email Validate - Real Time ? Operational
90 days ago
100.0 % uptime
Today
Email Validate - Batch ? Operational
90 days ago
99.92 % uptime
Today
Aperture Phone Validation Operational
90 days ago
100.0 % uptime
Today
Global Mobile Validate Operational
90 days ago
100.0 % uptime
Today
Phone Validate USA Operational
90 days ago
100.0 % uptime
Today
Phone Validate V1 Operational
90 days ago
100.0 % uptime
Today
Phone Validate V2 Operational
90 days ago
100.0 % uptime
Today
Capture Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Application ? Operational
90 days ago
100.0 % uptime
Today
Clean Web Services ? Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V3 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V4 Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce - V5 Operational
90 days ago
100.0 % uptime
Today
QAS for MSDCRM Operational
90 days ago
100.0 % uptime
Today
QAS for Oracle Operational
90 days ago
100.0 % uptime
Today
Aperture Enrichment Operational
90 days ago
100.0 % uptime
Today
Prospect IQ Operational
90 days ago
100.0 % uptime
Today
Intelligent Search Operational
90 days ago
100.0 % uptime
Today
IST Watch Operational
90 days ago
100.0 % uptime
Today
EDQ.com Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Electronic Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019
Completed - The scheduled maintenance has been completed.
Jun 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:00 UTC
Scheduled - There will be up to 4 hours of scheduled downtime for database maintenance.

IMPACT
During this time any files submitted via EDQ Clean API, or EDQ Clean App may be rejected, or if accepted they may take an additional few hours to be processed.

MORE INFORMATION
Apologies for any inconvenience this may cause. Please contact your Experian contact or our Support team if you have any questions.
May 20, 15:26 UTC
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.