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All Systems Operational

Address Solutions Operational
90 days ago
99.99 % uptime
Today
Experian Address Validation Operational
90 days ago
100.0 % uptime
Today
Address Validation (REST v2) ? Operational
90 days ago
99.98 % uptime
Today
Address Validation (SOAP) Operational
90 days ago
100.0 % uptime
Today
Clean API ? Operational
90 days ago
100.0 % uptime
Today
Email Solutions Operational
90 days ago
100.0 % uptime
Today
Email Validation ? Operational
90 days ago
100.0 % uptime
Today
Experian Email Validation Operational
90 days ago
100.0 % uptime
Today
Automated Batch Email Validation ? Operational
90 days ago
100.0 % uptime
Today
Phone Solutions Operational
90 days ago
100.0 % uptime
Today
Phone Validation Operational
90 days ago
100.0 % uptime
Today
Experian Phone Validation Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
EDQ for Salesforce (v5) Operational
90 days ago
100.0 % uptime
Today
EDQ for MS Dynamics Operational
90 days ago
100.0 % uptime
Today
Data Validation for SAP S/4HANA Operational
90 days ago
100.0 % uptime
Today
Enrichment Solutions Operational
90 days ago
100.0 % uptime
Today
Experian Enrichment Operational
90 days ago
100.0 % uptime
Today
Prospect IQ Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
IST Watch Operational
90 days ago
100.0 % uptime
Today
EDQ.com Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Electronic Updates ? Operational
90 days ago
100.0 % uptime
Today
Hosted Aperture Data Studio Operational
90 days ago
100.0 % uptime
Today
Australia [AU1] ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom [UK1] ? Operational
90 days ago
100.0 % uptime
Today
United States [US1] ? Operational
90 days ago
100.0 % uptime
Today
Identity Append Operational
90 days ago
100.0 % uptime
Today
Real-time Email Append Operational
90 days ago
100.0 % uptime
Today
Real-time Phone Append Operational
90 days ago
100.0 % uptime
Today
Reverse Email Append Operational
90 days ago
100.0 % uptime
Today
Email Risk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Clean API - Essential Maintenance Apr 8, 2025 04:00-07:00 UTC

Update - Due to unforeseen circumstances, we need to reschedule the planned maintenance window. The new date of the maintenance window will be April 8, 2025 04:00-07:00 UTC.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions, please reach out to your local support team, or Experian account manager

Mar 10, 2025 - 08:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 2025 - 18:46 UTC
Scheduled - As a customer of hosted Address Validate Clean API (also known as Clean Web Service) solution, we’re getting in touch to let you know that we’re adding some new IP addresses to support this API "api.experianmarketingservices.com". If you currently whitelist the existing IP address – then you will need to update your network configuration to support the new IP addresses and ensure service continuity.


What's happening?
We are asking you to update your network configuration by 28 Feb 2025 to ensure your service is uninterrupted.
Then on 11 March 2025 at 0400UTC, there will be a 3 hour maintenance period where it will not be possible to upload, or download files Clean API, as we carry out maintenance work on the application.

Please be assured that no changes are being made to the functionality of the product itself, therefore no integration code changes are required.


What do I need to do?
If you currently have a whitelist in place for outbound access, you will need to update your network configuration to allow communication with the IP address below prior to 28 February 2025. These are in addition to any Experian IP addresses that you currently have whitelisted.
New IP addresses
• 45.60.31.210
• 45.60.33.210
• 45.60.35.210
• 45.60.37.210
• 45.60.39.210
• 45.60.103.210

• Existing IP - 167.107.82.39

If you do not maintain a whitelist, then no action is required.

If you have any questions, please reach out to your local support team, or Experian account manager

Jan 22, 2025 - 10:03 UTC
Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Resolved - This incident has been resolved.
Mar 26, 03:59 UTC
Monitoring - Some customers may have seen higher response times or failures from 11:10am GMT. We are monitoring this closely.
Mar 25, 15:41 UTC
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - We have tuned the platform and are now seeing improved throughput. We will continue to monitor closely
Mar 22, 17:55 UTC
Identified - Email Validate batches are processing, but at slower throughput speeds. We are working to improve this situation. Apologies for any ongoing inconvenience
Mar 22, 10:30 UTC
Update - The Email Validate Batch platform is currently experiencing slightly reduced throughput speeds for some customer batches. We are continuing to work on this issue, and will provide updates as we have them. Apologies for any inconvenience this may cause.
Mar 21, 22:51 UTC
Update - Customers may still be experiencing intermittent connectivity issues - we apologize for any inconvenience, and continue to investigate
Mar 21, 20:47 UTC
Investigating - Some customers may be having connectivity issues to Automated Batch Email Validation - we are currently investigating
Mar 21, 17:32 UTC
Mar 21, 2025
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 UTC
Scheduled - As a customer of our Automated Batch Email Validation solution, we’re getting in touch to let you know that we’re adding a new IP address to support “sftp.qasemail.qas.com”. If you currently whitelist the existing IP address – then you will need to update your network configuration to support the new IP address and ensure service continuity.


What's happening?
We are asking you to update your network configuration by 4 March 2025 to ensure your service is uninterrupted.
On 18 March 2025 at 0800UTC, there will be a 2 hour maintenance period where it will not be possible to upload, or download files to the SFTP endpoint, as we carry out essential work on the application.

Please be assured that no changes are being made to the functionality of the product itself, therefore no integration code changes are required.


What do I need to do?
If you currently have a whitelist in place for outbound access to Sftp.qasemail.qas.com, you will need to update your network configuration to allow communication with the IP address below prior to 4 March 2025. These are in addition to any Experian IP addresses that you currently have whitelisted.
• New IP address - 131.226.245.138
• Existing IP - 167.107.82.46

If you do not maintain a whitelist, then no action is required.

https://docs.experianaperture.io/email-validation/email-automated-batch/help/troubleshoot/#connection-issues

If you have any questions, please reach out to your local support team, or Experian account manager

Jan 22, 09:54 UTC
Mar 17, 2025
Completed - The scheduled maintenance has been completed.
Mar 17, 09:02 UTC
Scheduled - What's happening?
An upcoming update to the Self-Service Portal is scheduled to go live on (25 Feb 2025). This update introduces Multi-Factor Authentication, a feature designed to enhance the security of our platform and protect your data.

Will there be any impact?
During the upgrade, you might experience minor interruptions. If this happens, please try accessing the Self Service Portal again in a few minutes.

What do I need to do?
There is no immediate action required on your part. Once the update is applied, you will be required to authenticate your account during the login process.

Jan 27, 11:42 UTC