Global Intuitive and Experian Address Validate Latency Issue in UK DC

Incident Report for Experian Data Quality

Resolved

This incident has been resolved.

Posted Nov 22, 2023 - 19:00 UTC

Update

Incident is resolved and we are still monitoring closely

Posted Nov 21, 2023 - 14:36 UTC

Update

fix applied - monitoring the platform

Posted Nov 21, 2023 - 13:06 UTC

Monitoring

We are still monitoring the service

Posted Nov 21, 2023 - 10:42 UTC

Update

we are closely monitoring the service

Posted Nov 20, 2023 - 20:24 UTC

Update

Team are still investigating and monitoring the latency issue

Posted Nov 20, 2023 - 16:27 UTC

Investigating

Some customers in UK will see intermittent increases in latency

Posted Nov 20, 2023 - 14:01 UTC

This incident affected: Address Solutions (Experian Address Validation, Address Validation (REST v2)).