EV higher than normal undeliverable rates

Incident Report for Experian Data Quality

Resolved

This incident has been resolved.

Posted Apr 05, 2024 - 07:30 UTC

Update

We are still investigating the root cause and fix, and apologies for any inconvenience

Posted Apr 04, 2024 - 16:19 UTC

Investigating

We are currently experiencing a some issues with "confidence levels". Some customers may see higher undeliverable rates for some domains. We are investigating this as a matter of urgency

Posted Apr 04, 2024 - 14:49 UTC

This incident affected: Email Solutions (Email Validation, Experian Email Validation, Automated Batch Email Validation).