Incident Notification - P2 - Address Validate - On Demand SOAP

Incident Report for Experian Data Quality

Resolved

This incident has been resolved.
Posted Jul 31, 2019 - 22:59 UTC

Update

A workaround is in place right now for the endpoint. Investigations & monitoring are still on-going between Operations and the development team.
Posted Apr 09, 2019 - 09:32 UTC

Update

Investigations are still on-going between Operations and the development team. Multiple options are being weighed to fix the issue
Posted Mar 19, 2019 - 13:14 UTC

Update

After review by support teams it is only a degradation of service with 10% of searches seeing no matches returned. Incident is now being placed as a P2 and support teams are still working on the solution.
Posted Mar 19, 2019 - 00:05 UTC

Identified

Multiple customers based in A / NZ have reported high rate of failures. Internal test failures has raised to approx. 90% with ‘no match’ results. The priority of the incident will be raised to a P1. Support team(s) are being engaged and are currently investigating
Posted Mar 18, 2019 - 22:56 UTC

Update

No further re-occurrence observed over the weekend by customers. Simulation to replicate current behavior are on ongoing between the development and operations team. Further updates to be provided tomorrow
Posted Mar 18, 2019 - 15:20 UTC

Update

No issue observed on AUS WS3 endpoint throughout the weekend. Investigation still being carried out by the DEV team.
Posted Mar 18, 2019 - 09:47 UTC

Update

Performance monitoring on-going throughout the weekend.
Posted Mar 16, 2019 - 12:16 UTC

Monitoring

Temporary fix has been implemented. Performance monitoring on-going.
Posted Mar 15, 2019 - 17:02 UTC

Update

EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Posted Mar 15, 2019 - 07:50 UTC

Update

EDQ Ops team has identified the bug in the system and temporary fix has been implemented whilst EDQ Sofia team is currently doing further investigation on the issue. Email has been sent out to client to check on the performance.
Posted Mar 15, 2019 - 03:17 UTC

Update

EDQ Team Sofia currently working on a fix.
Posted Mar 14, 2019 - 16:32 UTC

Identified

EDQ Operations still working with Team Sofia for a fix for this issue.
Posted Mar 14, 2019 - 12:55 UTC

Update

EDQ Operations has escalated this with the development team who are in the midst of weighing multiple options to resolve the issue
Posted Mar 14, 2019 - 10:03 UTC

Update

We are continuing to investigate the issue
Posted Mar 14, 2019 - 07:41 UTC

Investigating

EDQ NOC received multiple escalations regarding customers receiving intermittent no match result for SOAP searches. Investigations are on-going
Posted Mar 14, 2019 - 06:23 UTC
This incident affected: Address Solutions (Address Validation (SOAP)).