Issues at Mckinney Site

Incident Report for Experian Data Quality

Resolved

This incident has been resolved and been monitored closely.

Posted Sep 01, 2023 - 19:42 UTC

Identified

The issue has been identified and recovery is in progress within the DC

Posted Sep 01, 2023 - 18:05 UTC

Update

We are continuing to investigate this issue.

Posted Sep 01, 2023 - 15:44 UTC

Update

We are continuing to investigate this issue.

Posted Sep 01, 2023 - 13:37 UTC

Update

Investigation continues into the issue, but the impact is minimal as all services are failed out of the affected DC

Posted Sep 01, 2023 - 13:05 UTC

Update

All services are failed out of the impacted DC, and that investigations are ongoing to fix underlaying issue

Posted Sep 01, 2023 - 11:07 UTC

Investigating

We are aware of some issues on site; investigations are in progress.
US users may experience intermittent latency issue.

Posted Sep 01, 2023 - 09:11 UTC

This incident affected: Address Solutions (Experian Address Validation, Address Validation (REST v2), Address Validation (SOAP)) and Enrichment Solutions (Prospect IQ).